Privacy Policy

1. Introduction

Polartriangle LLP ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications.

We are fully compliant with international privacy regulations including GDPR, COPPA, and FERPA.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Data: Name, username, date of birth, gender
• Contact Data: Email address, phone number, postal address
• Account Data: Username, password, security questions
• Educational Data: Grade level, school/institution name, academic performance, learning progress
• Payment Data: Billing address, payment method details (processed securely by third-party payment processors)

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, features used, interactions with content
• Location Data: Approximate location based on IP address
• Cookies and Tracking: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from:

• Schools or educational institutions (when providing B2B services)
• Authentication providers (Google, Microsoft, etc.)
• Analytics and advertising partners

3. How We Use Your Information

We use collected information for:

• Service Delivery: Providing, maintaining, and improving our services
• Personalization: Customizing content and learning experiences
• Communication: Sending updates, notifications, and support messages
• Analytics: Understanding usage patterns and improving our platform
• Security: Detecting and preventing fraud, abuse, and security incidents
• Legal Compliance: Meeting regulatory requirements
• Marketing: Sending promotional materials (with consent)

4. Children's Privacy (COPPA Compliance)

We take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA).

• Parental Consent: We obtain verifiable parental consent before collecting personal information from children under 13
• Limited Collection: We only collect information necessary for the educational services
• No Marketing to Children: We do not market directly to children under 13
• Parental Rights: Parents can review, update, or delete their child's information at any time
• No Third-Party Advertising: We do not allow behavioral advertising directed at children

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf (hosting, analytics, payment processing) under strict confidentiality agreements.

5.2 Educational Institutions

When providing B2B services, we share relevant educational data with schools and teachers for legitimate educational purposes.

5.3 Legal Requirements

We may disclose information if required by law, court order, or to:

• Comply with legal processes
• Protect our rights and safety
• Prevent fraud or illegal activities
• Respond to government requests

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred with advance notice.

6. Data Security

We implement industry-standard security measures including:

• Encryption: Data in transit (TLS/SSL) and at rest
• Access Controls: Role-based access and authentication
• Regular Audits: Security assessments and penetration testing
• Employee Training: Security awareness and best practices
• Incident Response: Procedures for detecting and responding to breaches

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal obligations (typically 3-7 years for financial records)
• Resolve disputes and enforce agreements

You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Privacy Rights

8.1 General Rights (All Users)

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data ("right to be forgotten")
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a machine-readable format

8.2 GDPR Rights (EU Residents)

If you are in the European Economic Area, you have additional rights:

• Object to processing of your personal data
• Restrict processing under certain circumstances
• Lodge a complaint with supervisory authorities
• Withdraw consent at any time

8.3 FERPA Rights (Educational Records)

Students and parents have the right to:

• Inspect and review educational records
• Request amendments to records
• Control disclosure of personally identifiable information

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs)
• Privacy Shield certification (where applicable)
• Binding corporate rules

10. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

11. Cookie Policy

We use cookies and similar tracking technologies. See our separate Cookie Policy for detailed information about:

• Types of cookies we use
• How to manage cookie preferences
• Third-party cookies and analytics

12. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to delete personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• Email notification
• Prominent notice on our website
• In-app notifications

The "Last Updated" date at the top of this policy indicates when it was last revised.

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

• Email: admin@polartriangle.com

15. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at:

Email: admin@polartriangle.com